HOSPITALITY INDUSTRY AND TOURISM

SERGIU RUSU, FLORIN ISAC, RADU CURETEANU

Abstract


The hospitality industry is oriented on customer satisfaction. Hospitality is a relationship that is established between hosts and guests. But the relationship between hosts and guests in the hospitality is in the end a business relationship, a relationship between sellers and buyers


Keywords


hospitality; tourism industry; tourism

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References


Moutinho L., Strategic Management in Tourism, CABI Publishing, CAB International, 2000

Nilsson J.H., Service in the Air - A century of hospitality aboard passenger airlines, Research in Service Studies, Working paper No 2, May 2011, p.3

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Smith S. L. J., Tourism Analysis: A Handbook, Harlow: Longman, 1989

Stavrositu S., Arta serviciilor în restaurante, baruri, gastronomie, hoteluri, pensiuni turistice, Ediţia a doua, Fundaţia Arta serviciilor în turism, 2006

http://www.wisegeek.com/what-is-the-hospitality-industry.htm, (accessed July 2011)


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LUCRĂRI ȘTIINȚIFICE MANAGEMENT AGRICOL

ISSN print 1453-1410
ISSN online 2069-2307
(former ISSN 1453-1410, E-ISSN 2069-2307)

PUBLISHER: AGROPRINT Timisoara, Romania
PAPER ACCESS: Full text articles available for free
FREQUENCY: Annual
PUBLICATION LANGUAGE: English

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Banat`s University of Agricultural Sciences and Veterinary Medicine “King Michael I of Romania” from Timisoara
Faculty of Management and Rural Tourism
300645, Timisoara, Calea Aradului 119, Romania

E-mail: tabitaadamov2003 [at] yahoo.com
Phone: +40-256-277439, Fax.: +40-256-277031